Shipping Information
Delivery Area:
We currently deliver within New Zealand only.
Shipping Rates & Timelines:
- Carrier: NZ Post / Courier (selected based on order size and destination).
- Processing Time: 1 to 2 business days.
- Estimated Delivery Time: 2 to 4 business days across New Zealand.
Important Shipping Notes:
- Please double-check and ensure your delivery address is accurate at checkout.
- You will receive an order confirmation email upon purchase, followed by a shipping confirmation email with tracking details once dispatched.
Returns & Refund Policy
If you encounter any issues with your order, please email us at admin@bookplace.xyz or submit an inquiry through our Contact Us page.
- Return Window: You must notify us within 14 days of receiving your item to request a return. Once approved, you have an additional 14 days to post the item back to us.
- Eligible Items: Returned items must be in the original condition as described at purchase.
- Return Shipping Costs: Customers are responsible for return postage fees and ensuring items are packed safely for transit.
- Defective or Damaged Goods: We accept returns for both defective/damaged items and standard non-defective returns.
- Exchanges: We do not offer direct exchanges.
- Refund Processing: Refunds are issued within 14 days (typically processed within 2 business days) after we receive and verify the returned book. Refunds will be applied directly to your original payment method.
Return Policy Summary
| Policy Term | Details |
| Delivery Country | New Zealand Only |
| Return Method | By Mail |
| Return Window | 14 Days to notify, 14 days to post |
| Product Condition | Secondhand / Pre-loved (or original described condition) |
| Return Label Fee | Customer Responsibility |
| Exchanges | Not Accepted |
| Refund Processing Time | 2 Days from receipt |
Return Address & Contact Details
Bookplace
📍 10/71a Ikitara Road,Whangnaui East,Whanganui, Manawatu-Whanganui – New Zealand, 4500
📞 022 850 2043
✉️ admin@bookplace.xyz